Privacy Notice – Dynamics Global Ltd
Last Updated: March 2025
At Dynamics Global Ltd, we are committed to protecting and respecting your privacy and ensuring the security of your personal and health-related information. This privacy notice outlines when and why we collect personal information, how we use it, and the conditions under which we may disclose it to others. This document is applicable to clients, carers, job applicants, website visitors, service users, and all third parties who interact with our services and platforms.
1. Who We Are
Dynamics Global Ltd is a care services provider operating in the United Kingdom. When we mention “Dynamics Global”, “we”, “us”, or “our” in this notice, we are referring to Dynamics Global Ltd, the controller of your personal data. As the data controller, we determine the purposes and means of processing your personal data.
Contact Information:
Email: info@dynamicsglobal.com
Phone: +447763404784
Address: 25 Thonpark Drive, Preston, PR2 1RE
Website: www.dynamicsglobal.com
2. What is Personal Data?
Personal data refers to any information relating to an identified or identifiable individual. This includes, but is not limited to, your name, address, email, contact details, employment information, health status, and any identifier such as an ID number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
Special category data includes sensitive information such as racial or ethnic origin, political opinions, religious beliefs, health data, and biometric data. Dynamics Global may collect and process special category data for the provision of care services and for recruitment and employment compliance.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
3. Legal Framework
The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). We comply fully with these laws and any updates thereto.
4. What Personal Data Do We Collect?
We may collect and process the following categories of personal data:
4.1 General Identification and Contact Data
• Full name
• Postal and home address
• Email address
• Telephone number
• Date of birth
4.2 Employment and Professional Information
• Curriculum Vitae (CV)
• Employment history
• Right to work documentation
• DBS checks and criminal record status
• References and professional registrations
4.3 Health and Care Information
• Medical records and treatment data (for care recipients)
• Disability and accessibility needs
• Vaccination history (e.g., COVID-19, Hepatitis B)
4.4 Financial Information
• Bank account details (for payments and payroll)
• National Insurance number
4.5 Website and Digital Interaction Data
• IP address
• Browser type and version
• Device identifiers
• Cookie data and user analytics
4.6 Communication and Behavioural Data
• Records of communications with us (calls, emails, live chats)
• Surveys and feedback forms
4.7 Media and Visual Data
• Photographs and videos (for marketing and outreach, only with consent)
• CCTV footage (where installed for security purposes)
5. How We Collect Personal Data
We collect data in various ways, including:
• Directly from you via forms, interviews, applications
• Through our website, mobile app, or email correspondence
• Automatically from cookies and analytics tools
• From third-party references such as previous employers or referral agencies
• Public sources such as LinkedIn and other job platforms
6. How We Use Your Data
We will only use your personal data when the law allows us to. The purposes include:
• To deliver high-quality care and support services
• To recruit, screen, and employ suitable staff
• To comply with legal, contractual, and regulatory obligations
• To communicate with you and respond to your queries
• To manage billing and payroll services
• To ensure safety and quality assurance through audits and monitoring
• For service improvement, feedback, and analytics
• To comply with safeguarding and duty of care responsibilities
• For marketing (only with your explicit consent)
7. Lawful Bases for Processing
Our processing activities are based on one or more of the following lawful grounds:
- Legitimate interest: Our interests in managing business operations and ensuring care quality.
- Consent: You have provided clear permission to process your personal data.
- Contractual necessity: Processing is necessary to fulfil a contract with you.
- Legal obligation: We are required by law to process certain data.
- Vital interests: To protect someone’s life.
- Public task: Processing necessary for official functions.
8. Sharing of Personal Data
Your data may be shared with:
• Relevant clients or family representatives
• DBS and identity verification services
• Local authorities and care regulators
• Legal and healthcare professionals (as necessary)
• Our IT providers and system administrators
• Payment processors and payroll service providers
• HMRC and law enforcement bodies
We ensure all third parties respect the security of your data and comply with data protection law. Data is shared under contract or with appropriate legal safeguards.
9. Transfers Outside the UK
If your data is transferred outside of the UK, we ensure adequate protection by:
• Using countries with UK adequacy regulations
• Applying Standard Contractual Clauses or the UK International Data Transfer Agreement (IDTA)
10. How We Secure Your Data
We apply a wide range of physical, electronic, and managerial security controls, including:
- Password protection and data encryption
- Role-based access controls
- Regular backups
- Physical access restrictions at office locations
- Staff training and confidentiality agreements
11. Retention of Your Data
We retain data only as long as necessary, considering the purpose of collection, legal requirements, and operational needs. Generally:
• Staff data is retained for up to 6 years after employment ends
• Service user data is retained for a minimum of 8 years after the last interaction
• Enquiries or website form submissions are retained for up to 2 years
• CCTV footage is retained for up to 30 days unless required for an investigation
12. Your Rights Under Data Protection Law
You have the following rights:
- Right to Access: You can request a copy of your personal data.
- Right to Rectification: You can request corrections to your data.
- Right to Erasure: You can request deletion where applicable.
- Right to Restrict Processing: You may limit how we use your data.
- Right to Data Portability: You can request your data in a reusable format.
- Right to Object: You can object to processing under certain conditions.
- Right to Withdraw Consent: You may withdraw consent at any time.
- Right to Complain to ICO: You may contact the Information Commissioner’s Office.
Requests should be submitted to dataprotection@dynamicsglobal.co.uk. We may need to verify your identity before fulfilling certain requests.
13. Automated Decision Making and Profiling
We may use automated systems to support service delivery, such as staff scheduling tools, matching available carers to client requirements, or internal decision-making tools. You have the right to request human review where such decisions affect your legal or other significant rights
14. Cookies and Website Tracking
Our site uses cookies to:
- Enable functionality
- Analyse visitor usage via tools like Google Analytics
- Improve site experience
You can manage cookie settings via your browser. For more information, see our Cookie Policy.
15. Links to Other Websites
Our website may include links to external websites. We are not responsible for the content or privacy practices of these sites. Please refer to the privacy notices of the relevant third parties.
16. Policy Updates
This notice is reviewed regularly and may be updated due to regulatory changes or business developments. The latest version will always be available on our website.
17. Contact and Complaints
To exercise any of your rights or raise a concern, contact:
• Data Protection Officer: dataprotection@dynamicsglobal.com
• Phone: [Insert Company Number]
Supervisory Authority
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk | Tel: 0303 123 1113
18. Your Responsibilities
It is your responsibility to keep your data accurate and up to date. Please notify us of any changes. When interacting with our clients, please respect their privacy and seek consent before sharing any information or images.