Dynamics Global Limited

Terms and Conditions

Effective Date: March 2025

These Terms and Conditions (“Terms”) govern your use of the services provided by Dynamics Global Ltd (“Company”, “we”, “us”, or “our”), including the use of our website, applications, and any physical or digital platforms through which we offer care services, staffing support, and consultancy. By accessing our website, using our services, or entering into a contractual agreement with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must refrain from using our services.

1. Company Details

Dynamics Global Ltd is a company registered in England and Wales, offering care, staffing, and advisory services across various settings, including domiciliary care, residential homes, and healthcare institutions. Our goal is to deliver personalised, compliant, and professional services with compassion and integrity.

Registered Address:
Email: info@dynamicsglobal.com
Phone: +447763404784
Website: www.dynamicsglobal.co.uk

2. Definitions

  • “Client” refers to an individual, company, or organisation receiving services from Dynamics Global Ltd.
  • “Care Worker” / “Staff” refers to individuals contracted or employed by the Company to provide care or support services.
  • “Service User” is the end recipient of care or support services.
  • “Contract” refers to the written agreement between the Company and a Client.
  • “Website” refers to our primary website and all affiliated online platforms operated by the Company.

3. Scope of Services

Dynamics Global Ltd offers a wide range of bespoke health and social care services that are designed to support individuals across various settings, including private homes, supported living accommodations, residential care facilities, and clinical environments. Our services are intended for both individual clients and institutional partners, such as local authorities, NHS Trusts, private hospitals, residential homes, and domiciliary care organisations.

3.1. Personal Care Services

These services are tailored for individuals who require daily assistance with living tasks such as bathing, dressing, toileting, grooming, and eating. Personal care is delivered by qualified care workers who are trained in dignity-in-care and safeguarding. Each service begins with a needs assessment and a personalised care plan that ensures the client’s preferences, routines, and health conditions are considered.
We operate under strict regulatory compliance, including infection prevention protocols and manual handling policies.

3.2. Supported Living Services

Our supported living services are aimed at individuals who have mental health challenges, learning disabilities, autism spectrum conditions, or physical disabilities. The objective is to help clients live as independently as possible while receiving the support they need to manage day-to-day tasks, maintain tenancy, and access community services.
Support is provided 24/7 or as per individual requirements and may include assistance with shopping, budgeting, attending appointments, or maintaining social connections.

3.3. Residential and Nursing Home Staffing

We supply well-trained and fully vetted staff to care homes, including residential, nursing, and EMI (Elderly Mentally Infirm) units. Our staffing solutions include care assistants, senior carers, registered nurses (RGNs/RMNs), team leaders, and managers.
Every staff member undergoes rigorous recruitment processes, including DBS checks, reference verification, mandatory training, and in-house assessments. We provide temporary, long-term, and emergency cover.

3.4. Emergency and On-Call Services

Dynamics Global Ltd operates a responsive on-call service, allowing clients to request care professionals at short notice. This service is particularly suited for covering unexpected staff absences, patient discharges from hospitals, or urgent care situations.
We have a dedicated coordination team available 24/7 to match clients with appropriate professionals quickly and efficiently.

3.5. Recruitment, Training, and Placement of Healthcare Workers

In addition to staffing care institutions, we offer full recruitment services that include advertising, screening, interviewing, and reference-checking candidates. Our training covers topics such as safeguarding adults and children, medication management, moving and handling, infection control, and person-centred care.
We support career development through CPD training opportunities, practical workshops, and professional guidance, ensuring that all staff are compliant and competent.

3.6. Care Consultation and Compliance Advisory

We provide consultancy services to care homes and agencies seeking to improve CQC ratings, implement new care delivery models, or manage audits and inspections. Our consultants have extensive experience in healthcare compliance, quality assurance, and service transformation.
Consultation may include mock inspections, policy development, risk management, staff induction plans, and assistance with regulatory frameworks.

3.7. Service Assessment and Delivery Process

Before any service is commenced, we conduct an initial consultation, followed by a risk and needs assessment. This assessment informs the development of a care plan that is regularly reviewed and updated in line with changing circumstances or preferences.
We assign dedicated account managers and care coordinators to ensure seamless service delivery and prompt issue resolution.

3.8. Regulatory Compliance and Accreditation

All services are delivered in accordance with UK regulations, including the Care Act 2014, the Health and Social Care Act 2008, and guidance issued by the Care Quality Commission (CQC).
Staff are required to undergo mandatory training and refresher courses, and all client feedback is documented, monitored, and acted upon in line with our internal quality assurance policy.

3.9. Service Limitations and Exclusions

While we strive to accommodate a wide range of needs, there are certain services we do not provide, including medical procedures requiring clinical authorisation, advanced psychiatric care, and services beyond the remit of social care unless medically supervised.

4. Eligibility for Service

To access and use the services provided by Dynamics Global Ltd, individuals and organisations must meet specific eligibility requirements to ensure legal compliance, safeguarding, and service suitability.

4.1. Age Requirement

All individuals engaging with Dynamics Global Ltd, whether for personal care or on behalf of a service user, must be at least 18 years old. This ensures that contractual agreements are legally binding and align with adult safeguarding policies. Any exception to this rule—such as family members acting on behalf of minors—must involve documented legal authority and may require supporting documents such as guardianship orders or power of attorney.

4.2. Legal Capacity

You must have full mental and legal capacity to enter into binding agreements. Suppose you are acting on behalf of someone else, such as a vulnerable adult or incapacitated individual. In that case, you must possess documented proof of legal authority (e.g., Lasting Power of Attorney, Court Appointed Deputy, or Guardian documentation). We reserve the right to verify these documents prior to commencing service.

4.3. Institutional and Corporate Clients

Organisations such as care homes, NHS Trusts, private clinics, or local authorities must appoint authorised representatives to engage with us. These representatives must be empowered to make care-related decisions, agree on service scopes, and manage contracts on behalf of their organisation.

4.4. Service Exclusions

We may, at our sole discretion, decline to provide services if the person requesting care:

  • Fails to provide accurate information during registration;
  • Is under investigation for abuse, harassment, or poses a risk to staff;
  • Is located in a setting deemed unsafe, unregulated, or unsuitable for care delivery;
  • Refuses to adhere to the Company’s safeguarding and conduct policies.

Eligibility is always reviewed prior to service commencement and may be reassessed periodically based on changing needs or compliance requirements.

5. Care Assessments and Planning

At Dynamics Global Ltd, every care engagement begins with a structured assessment and planning process to ensure a personalised, safe, and effective service is delivered. This process complies with regulatory standards and ensures that care is appropriate, respectful, and aligned with the individual’s unique circumstances.

5.1. Initial Assessment

Prior to service delivery, a qualified care coordinator or registered manager conducts a face-to-face or virtual assessment with the service user and/or their authorised representative. This assessment covers key areas, including:

  • Physical and mental health conditions
  • Daily activities (e.g., mobility, toileting, nutrition)
  • Medication needs
  • Communication preferences
  • Lifestyle, cultural, and religious considerations
  • Risks (falls, self-harm, household hazards, etc.)

5.2. Risk Assessments

We complete a full risk assessment to identify any hazards to the service user, care staff, or environment. If risks are identified, we will work collaboratively to implement mitigation strategies (e.g., use of hoists, supervision plans, equipment installation). We may advise against or postpone service commencement until certain risks are managed.

5.3. Care Plan Development

Using the findings from the assessment, a personalised Care Plan or Service Outline is developed. This document outlines:

  • The scope of care and frequency of visits
  • Goals of the service (e.g., rehabilitation, companionship, end-of-life care)
  • Roles and responsibilities of staff
  • Emergency protocols and escalation procedures
  • Consent and communication strategies

This plan is reviewed and approved by the client or their legal representative.

5.4. Regular Reviews

Care plans are not static. We commit to reviewing all active care plans:

  • Every 3 to 6 months as a standard procedure.
  • Immediately after a hospital admission, fall, or incident.
  • When a client or their family requests a review.
  • Upon significant changes in health, mental status, or environmental risk.

5.5. Client Involvement

Clients, families, and advocates are encouraged to be active participants in care planning. Feedback, concerns, or suggested adjustments are welcomed and integrated where possible. We believe that inclusive care planning leads to higher satisfaction, better outcomes, and improved quality of life.

5.6. Documentation and Confidentiality

All assessment records, risk evaluations, and care plans are securely stored in compliance with data protection laws. Access is restricted to authorised personnel only, and clients may request a copy of their care documentation at any time.

6. Booking, Amendments, and Cancellation

At Dynamics Global Ltd, bookings for care or staffing services must be arranged transparently and securely to ensure proper allocation of resources and appropriate care delivery.

6.1. Booking Procedure

All service bookings must be submitted in writing via email, official correspondence, or through our online client portal. A booking is only considered confirmed when acknowledged by a member of our coordination team and accompanied by a service confirmation outlining the nature, time, location, staff assignment, and applicable fees.

6.2. Amendments

Clients may request to modify an existing booking, such as changing the scheduled time, type of service, or location. Amendments must be submitted in writing at least 24 hours prior to the scheduled start time. We will make reasonable efforts to accommodate changes but cannot guarantee availability or staff continuity, especially during peak periods or public holidays.

6.3. Cancellation by Client

If a client wishes to cancel a confirmed service, we require written notice of at least 24 hours. Cancellations received less than 24 hours before the scheduled service time may result in the full cost of the booking being invoiced. This includes instances where access is not granted or the service user is unavailable upon arrival.

6.4. Cancellation by Dynamics Global Ltd

While we strive to honour all confirmed bookings, we reserve the right to cancel or reschedule services in cases of emergency, staff illness, or safety concerns. In such situations, we will notify the client at the earliest opportunity and, where possible, offer alternative staffing or rescheduling.

6.5. No-Show Policy

In cases where the client or service user is not available at the time of arrival without prior notice, it will be treated as a late cancellation and billed in full. Repeated no-shows may lead to suspension of service agreements or additional administrative fees.

6.6. Rescheduling Due to Safety

We retain the right to reschedule or reassign staff at our discretion if we believe the current care environment poses a risk to staff, the client, or the service user. This includes, but is not limited to, unclean environments, unsafe access routes, or aggressive behaviour.

7. Fees, Invoicing, and Payments

Dynamics Global Ltd operates with transparency and fairness when it comes to our fees and billing practices. All charges are discussed in advance, with written agreements issued to confirm expectations.

7.1. Fee Structure

Fees vary based on the type of care or staffing service requested, the qualifications of the personnel, duration of service, and location. Additional charges may apply for:

  • Bank holidays or weekend coverage
  • Emergency or out-of-hours services
  • Additional travel costs beyond standard service zones
  • Complex care or one-to-one supervision requirements

All service quotations or pricing agreements are communicated in writing and must be accepted before the service begins.

7.2. Invoicing Schedule

Invoices are typically issued on a weekly or monthly basis, depending on the client’s preference or contractual agreement. Each invoice will include:

  • A breakdown of services provided
  • Date, time, and staff details
  • Agreed-upon rate
  • Total payable amount with VAT (where applicable)

7.3. Payment Terms

Invoices are due within 14 calendar days from the date of issue unless another payment period is agreed in writing. Payments can be made via BACS transfer, direct debit, or other approved methods. Delays in payment may result in reminders, followed by additional fees or service suspension.

7.4. Late Payments

Suppose payment is not received by the due date. In that case, Dynamics Global Ltd reserves the right to:

  • Charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% above the Bank of England base rate.
  • Add compensation charges per invoice.
  • Suspend future bookings until the balance is cleared.
  • Refer the outstanding balance to a debt recovery agency, with associated recovery costs charged to the client.

7.5. Disputed Charges

If you dispute any part of an invoice, you must notify us in writing within 5 business days of receipt. Disputes will be investigated promptly, and the client will still be responsible for paying the undisputed portion of the invoice by the due date.

8. Recruitment and Placement

In addition to temporary staffing, Dynamics Global Ltd offers recruitment services to clients seeking to hire qualified healthcare professionals on a permanent basis. This includes sourcing, screening, and recommending suitable candidates.

8.1. Introduction and Engagement

Where we introduce a candidate (temporary or permanent) and the client hires them directly within 12 months of introduction, whether in a full-time, part-time, freelance, or agency-substitute capacity, a placement fee will apply unless otherwise agreed in writing.

8.2. Placement Fee

The placement fee is calculated as a percentage of the candidate’s gross annual salary, which includes:

  • Basic salary
  • Guaranteed bonuses or commissions
  • Any other monetary benefits that form part of their overall package

Fees may differ based on the role level (e.g. carer, senior carer, nurse, registered manager) and market conditions. A full breakdown of applicable fees is included in our Recruitment Services Agreement.

8.3. Conversion from Temporary to Permanent

If a client chooses to retain a temporary worker for a permanent role, whether directly or through a third-party agency, the client must notify us immediately. A conversion fee will be applicable unless a buyout clause has been agreed upon in advance.

8.4. Replacement Guarantee

If a permanent placement candidate resigns or is dismissed within a predefined period (usually 8–12 weeks), we will endeavour to provide one replacement candidate at no additional cost. This guarantee is void if:

  • The original candidate was dismissed without valid cause;
  • The working conditions significantly changed after placement;
  • The client failed to follow proper onboarding or support practices.

8.5. Confidentiality of Candidate Information

Candidate CVs, contact details, and background information are shared with clients for the sole purpose of considering employment. Sharing candidate profiles with third parties without written consent from Dynamics Global Ltd is strictly prohibited and may lead to legal action.

9. Responsibilities of Clients

Clients engaging with Dynamics Global Ltd must commit to maintaining a safe, ethical, and cooperative environment for the successful delivery of services. These responsibilities apply to individual clients, care home managers, local authority representatives, and any other party receiving staffing or care support.

9.1. Health and Safety

Clients are responsible for ensuring that their premises meet basic health and safety standards. This includes providing:\n- Clean and hygienic environments\n- Functional facilities (e.g. toilets, running water, heating)\n- Safe entry and exit points\n- Appropriate equipment for mobility or clinical care (if applicable)\n- Information about known risks (e.g. aggressive pets, biohazards, challenging behaviour)

We reserve the right to withdraw staff from an unsafe environment until it is rectified.

9.2. Respect and Conduct

Clients must treat all workers with dignity and respect. Any form of abuse—verbal, physical, racial, or sexual—towards our staff will result in immediate withdrawal of services and may be reported to relevant safeguarding authorities or law enforcement.

9.3. Access to Information

Clients must provide accurate and up-to-date information related to the care recipient, their health conditions, medication, and preferences. This ensures the Care Plan or Staffing Brief is aligned with real-time needs.

9.4. Changes in Circumstances

Clients must inform us promptly of any change in:

  • The condition or behaviour of the service user
  • Risk factors within the environment
  • Availability of resources, access points, or key contacts
  • Agreed schedules, service needs, or visits

Unreported changes may compromise the safety of care delivery and affect our ability to provide appropriate service.

9.5. Financial Responsibility

Clients agree to pay all fees as per the agreed payment terms. Persistent failure to meet payment obligations may result in service suspension, legal recovery procedures, and contract termination.

9.6. Feedback and Escalation

Clients are encouraged to communicate openly about service satisfaction. If concerns arise, these should be shared promptly so they can be resolved. Clients should follow the official complaints process where necessary.

10. Responsibilities of Staff

All staff members employed or deployed by Dynamics Global Ltd are expected to uphold the highest standards of care and professional conduct in line with both internal company policies and external regulatory frameworks such as the Care Quality Commission (CQC), Skills for Care, and relevant governing bodies.

10.1. Professional Conduct

Staff must deliver care services with compassion, respect, and cultural sensitivity. They must:

  • Arrive on time and in the appropriate uniform
  • Carry valid identification and wear PPE as required
  • Engage positively with service users and families
  • Maintain appropriate professional boundaries at all times

10.2. Adherence to Policies

All staff must comply with Dynamics Global’s Code of Conduct, training updates, health and safety protocols, and any site-specific instructions. Non-compliance may lead to internal disciplinary action and possible removal from placement.

10.3. Confidentiality and Record Keeping

Staff must:

  • Protect service users’ private information
  • Maintain accurate daily logs or MAR charts as needed
  • Report incidents factually and objectively
  • Avoid discussing work-related matters outside of work settings

10.4. Reporting Obligations

Every care worker must report:

  • Accidents or injuries
  • Safeguarding concerns (e.g., abuse, neglect, financial exploitation)
  • Any behaviour that threatens the dignity or safety of clients
  • Concerns about medication errors or equipment faults
  • All concerns must be escalated to the line manager or safeguarding officer without delay.

10.5. Continuous Development

Staff are encouraged to attend regular training and CPD sessions. Some roles may require updated certifications (e.g. Moving & Handling, Medication Administration), which are tracked and enforced via our compliance system.

11. Confidentiality

Dynamics Global Ltd is committed to maintaining the confidentiality of all clients, service users, staff, and partners. All parties—including clients, staff, and contractors—are bound by this confidentiality clause.

11.1. Personal and Medical Information

Information obtained during care delivery (e.g. medical history, family details, personal routines) must not be disclosed to any unauthorised individual, organisation, or third party without express consent or legal obligation.

11.2. Scope of Obligation

This duty of confidentiality applies during and after the term of any agreement. Any breach—accidental or intentional—will be treated seriously and may result in disciplinary action, dismissal, or legal proceedings.

11.3. Exceptions

Disclosure may occur in specific cases where:

  • Required by law (e.g. safeguarding disclosures, court orders)
  • Necessary for care continuity across medical professionals
  • There is a risk to life, health, or public safety
  • In such cases, the minimum necessary information will be disclosed and recorded appropriately.

11.4. Data Handling

Confidential information stored digitally or physically is protected in line with the UK General Data Protection Regulation (UK GDPR). More detailed protocols can be found in our Privacy and Data Protection Policies.

12. Safeguarding and Reporting

Dynamics Global Ltd places safeguarding at the heart of its care delivery. We are dedicated to protecting vulnerable individuals—including children, adults with disabilities, and the elderly—from abuse, neglect, and exploitation.

12.1. Legal Framework

Our safeguarding practices are governed by national legislation including:

  • The Care Act 2014
  • Children Act 1989 and 2004
  • Working Together to Safeguard Children (HM Government)
  • Local Safeguarding Adults Boards (LSABs) and multi-agency protocols
  • All staff undergo safeguarding training during induction and as part of annual refreshers.

12.2. Types of Abuse We Monitor For

  • Physical (e.g., hitting, rough handling)
  • Emotional (e.g., verbal abuse, intimidation)
  • Sexual (e.g., inappropriate touching)
  • Financial (e.g., theft, coercion)
  • Neglect (e.g., leaving someone without food or medication)
  • Any signs of the above must be reported immediately.

12.3. Duty to Report

Staff, clients, and external partners must report any concerns through our designated safeguarding channels. Concerns can be raised anonymously if necessary. Reports are triaged by our safeguarding lead and escalated to local authorities or police where appropriate.

12.4. Whistleblowing Protection

Staff members who report safeguarding concerns in good faith are protected under whistleblowing laws. Retaliation or victimisation of whistleblowers will not be tolerated.

12.5. Client Responsibilities

Clients are expected to:

  • Cooperate fully in safeguarding investigations
  • Provide honest accounts when questioned
  • Avoid obstructing staff or authorities from carrying out duties
  • Where clients are found complicit in safeguarding violations, we reserve the right to terminate contracts and report findings to statutory bodies.

13. Data Protection

Dynamics Global Ltd is fully committed to safeguarding the personal data of all clients, service users, staff, and partners. We adhere strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure that all personal data is collected, processed, stored, and disposed of responsibly.

13.1. Lawful Processing

All personal data is processed lawfully, fairly, and transparently. We only collect data that is necessary for specific purposes, including service delivery, recruitment, invoicing, legal compliance, and safeguarding. Data is not reused or repurposed without clear legal justification or consent.

13.2. Types of Data Collected

Depending on the nature of our relationship, we may collect:

  • Identity information (name, address, date of birth)
  • Contact details (phone number, email, emergency contact)
  • Health records and care needs
  • Employment history, qualifications, and DBS status
  • Billing and financial details
  • Website usage and communication logs

13.3. Consent and Legitimate Interests

We will request consent for data where appropriate, particularly in recruitment, marketing, or newsletter subscriptions. In other instances, we rely on legitimate interests or legal obligations (e.g. maintaining service user health records, staff compliance checks).

13.4. Confidentiality and Security

Personal data is stored in secure digital systems or locked files with access restricted to authorised personnel. We employ firewalls, encryption, password protection, access logs, and multi-layered verification to prevent unauthorised access, misuse, or loss.

13.5. Data Sharing

We may share limited personal data with:

  • Regulatory bodies (e.g. CQC, DBS)
  • Local authorities and NHS Trusts
  • Emergency services in high-risk scenarios
  • Our insurance providers and legal advisors
  • External training or audit organisations (under confidentiality agreements)

We do not sell or share your data with third-party marketing agencies.

13.6. Data Retention and Subject Rights

Data is retained only for as long as necessary, depending on legal, regulatory, or operational needs. You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Complain with the Information Commissioner’s Office (ICO)

More information can be found in our full Privacy Policy.

14. Limitation of Liability

While we strive to provide high-quality and reliable services, Dynamics Global Ltd’s liability is limited under specific conditions.

14.1. General Limitation

We shall not be liable for any indirect, incidental, or consequential losses, including loss of income, business interruption, emotional distress, or reputational damage arising out of or in connection with our services or your use of our website or staff.

14.2. Client-Provided Information

We shall not be responsible for any loss, error, or incident resulting from:

  • Inaccurate, incomplete, or misleading information provided by clients
  • Misrepresentations of the care environment
  • Withholding of critical medical or behavioural details
  • Failure to follow agreed risk management plans

14.3. Maximum Liability

In all circumstances, our total liability, whether arising in contract, negligence, or otherwise, is limited to the total amount paid by the client to Dynamics Global Ltd for services in the preceding three (3) months.

14.4. Staff Conduct and External Environments

While we conduct background checks, training, and supervision of our staff, we are not liable for the conduct of staff who are no longer in our employment or who act outside of their training or contractual role.

14.5. Website and Online Access

We do not guarantee that our website or online services will be error-free, secure, or continuously available. Users access our site at their own risk and should take their own precautions.

15. Insurance

To protect our clients, staff, and operations, Dynamics Global Ltd maintains robust insurance coverage in accordance with industry standards and regulatory requirements.

15.1. Types of Insurance Held

We currently hold the following policies:

  • Public Liability Insurance: Covers injuries or damage caused to third parties due to our business activities or negligence.
  • Employers’ Liability Insurance: Mandatory insurance covering illness, injury, or accidents affecting our employees during their duties.
  • Professional Indemnity Insurance: Covers legal costs and damages arising from claims of professional negligence, mistakes, or failure to deliver services as agreed.
  • Medical Malpractice Cover (where applicable): For services involving registered nurses or healthcare assistants performing clinical tasks.

15.2. Policy Providers and Coverage Details

Details of our policy providers, certificate numbers, and cover limits are available upon written request to authorised clients, regulatory bodies, or during audits. Clients may request a copy of our insurance certificates for their records or contract inclusion.

15.3. Client Responsibility

Clients are expected to hold appropriate insurance for their premises and activities, particularly in supported living, residential settings, or where our staff uses equipment provided by the client.

15.4. Insurance Review

We regularly review and update our insurance coverage to reflect changes in law, service expansion, or organisational risk. Any significant changes will be communicated via updated Terms or service agreements.

16. Quality Assurance and Feedback

Dynamics Global Ltd is committed to delivering consistent, high-quality care and staffing services through a structured and proactive Quality Management System (QMS). Our approach is built on a culture of continuous improvement, transparency, and accountability.

16.1. Quality Management System (QMS)

Our QMS encompasses policies, procedures, audits, risk assessments, training protocols, and compliance frameworks aligned with national care standards, including those set by the Care Quality Commission (CQC). Management reviews the system periodically and updates it in response to legislative changes, client feedback, and service audits.

16.2. Internal Audits and Supervision

Regular internal audits are conducted to review documentation, care delivery practices, staff performance, and health and safety compliance. Supervisory visits may also be scheduled at client sites to ensure service consistency and address any operational concerns.

16.3. Client and Staff Feedback

We actively encourage clients, service users, families, and staff to share their feedback through surveys, verbal comments, digital forms, or scheduled reviews. Feedback—whether positive, constructive, or critical—is used to inform staff training, improve care plans, and enhance service protocols.

16.4. Complaints Procedure

Complaints are taken seriously and handled through a formal process that includes:
• Logging and acknowledging the complaint within 48 hours
• Assigning an investigating officer
• Providing a written response with findings and any remedial actions
Suppose you are not satisfied with the resolution. In that case, the complaint may be escalated to a senior manager or, where appropriate, to an external regulator such as the CQC, Local Authority Safeguarding Teams, or Ombudsman.

16.5. Recognition of Excellence

Positive client feedback is also used to recognise outstanding staff performance. Staff demonstrating consistent excellence may be nominated for internal recognition programs and client-endorsed references.

17. Intellectual Property

Dynamics Global Ltd owns or holds licensing rights to all intellectual property displayed or used across its business operations, including but not limited to its branding, online content, printed materials, digital tools, and software platforms.

17.1. Protected Content

The following categories are covered under our intellectual property rights:
• Logos, branding elements, slogans, and trademarks
• Website content, including text, articles, blog posts, graphics, and videos
• Staff training materials, policy manuals, and care documentation templates
• Marketing brochures, reports, and infographics
• Digital forms and assessment tools developed in-house
All such content is either the exclusive property of Dynamics Global Ltd or used under a valid license from third-party providers.

17.2. Permitted Use

You may view, print, or download content from our website or documentation for personal, non-commercial purposes directly related to our services. Any modification, copying, re-publication, or distribution of content for business or public use without written permission is strictly prohibited.

17.3. Unauthorised Use

Unauthorised reproduction, use, or commercial exploitation of our intellectual property may lead to legal action, including cease-and-desist notices, monetary claims, or reporting to relevant professional regulators.

17.4. Third-Party Content

Our platforms may include third-party logos, media, or software tools. Use of such materials is subject to the intellectual property terms of their respective owners. Dynamics Global Ltd assumes no responsibility for misuse of third-party content by users.

18. Termination

The contractual relationship between Dynamics Global Ltd and the client may be brought to an end under certain conditions. This section outlines the termination rights, notice periods, and consequences of termination.

18.1. Voluntary Termination by Client

Clients may terminate their service agreement with written notice as stipulated in their specific contract—typically requiring a minimum of 7 to 30 days depending on the service type (e.g. care support vs. recruitment). The notice must be submitted in writing and acknowledged by our team to be valid.

18.2. Termination by Dynamics Global Ltd

We reserve the right to terminate a contract immediately or with notice if:
• The client breaches contractual terms (e.g. non-payment, abuse of staff)
• Staff are subjected to unsafe or abusive environments
• False information has been provided regarding the care recipient
• The client refuses to cooperate in safeguarding investigations
• Continuation of service is deemed impractical or unethical

In all such cases, we will inform the client in writing, stating the reason and any remaining obligations.

18.3. Suspension of Services

As an alternative to termination, we may suspend services temporarily for causes such as:
• Ongoing investigations
• Site safety concerns
• Outstanding payments
• Staffing reallocation needs
Services will be resumed once the issue is resolved, subject to availability and agreement by both parties.

18.4. Financial Reconciliation

Upon termination:
• All outstanding invoices must be paid within 14 days
• Final statements will be issued, reflecting services rendered and applicable cancellation charges
• Any unused prepaid fees may be refunded, subject to agreed terms and deduction of administrative costs if applicable

18.5. Effect of Termination

Termination shall not affect accrued rights and obligations of either party. Clauses regarding confidentiality, intellectual property, data protection, liability, and dispute resolution shall continue to apply beyond the termination date.

19. Force Majeure

We are not responsible for service failure caused by events beyond our reasonable control, including natural disasters, pandemics, industrial actions, or government restrictions.

20. Governing Law and Jurisdiction

The laws of England and Wales govern these Terms. Any disputes arising from these Terms or our services will be resolved through the courts of England.

21. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website. Your continued use of our services indicates acceptance of any changes.

22. Contact Information

For queries, complaints, or requests related to these Terms:


Registered Address:
Email: info@dynamicsglobal.com
Phone: +447763404784
Address: 25 Thonpark Drive, Preston, PR2 1RE
Website: www.dynamicsglobal.com


These Terms are reviewed annually and subject to legal and operational changes.

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